Established 16 years ago, AdvaTel is a recognised leader internationally as a developer and provider of a diverse range of advanced, cost effective solutions for the telecommunications industry.

AdvaTel clients span the full spectrum of the industry ranging from large users, PABX companies and service providers to carriers. Over 50 per cent of its sales are to overseas markets.

Based in Melbourne, the Australian software development company is heavily involved in high level R&D and innovation, and has a highly experienced in-house development team. It prides itself on interacting closely with its customers and end users to better understand the market opportunities and needs.

Solutions and products are sold globally and through its channel community. AdvaTel is the market leader for call centre queue management solutions and intelligent automatic diallers for transparent call routing. Its call centre management software is available in nine languages, and is currently distributed in 18 countries.

Its softphone solution, the PhoneEasy product suite, integrates business phone, email and PC based SMS in one solution. PhoneEasy is delivering quantifiable productivity results for users by converting desktops into virtual phones through its time saving tools, its ability to mine Outlook, drag & drop features, call scheduling and activity monitoring log.