QMC is a rapid communication system that tells you what's happening with your Call Centre queues and allows you immediate management input.

Basic QMC uses Wall Boards in key locations. Agents can see how many calls are waiting in their queue, and the colours tell them if it's OK to take a break and when they should log on again to meet high call demand. Likewise, they know when they've got to keep their service effective but as brief as possible, and when they can take a bit more time and offer extra service.

The system updates automatically about every five seconds – so it's immediate information. It's a LAN-based Windows or stand-alone system – so your Call Centre can be managed from anywhere on the LAN – from the Call Centre itself or from other locations in your building.

All you have to do is send a message to your agents on the Wall Board. You can tell them instantly if something's happened that's going to make a heap of calls come through. And you can tell them how you want the callers dealt with.

Automatic half-hourly reports come up – green, amber or red depending on how good the service to callers has been during the past half-hour.

If you want other languages, you can have them – no problem.

QMC makes the Supervisor's job much easier. Agents can see what's happening and the Supervisor can communicate with them instantly.