AdvaTel introduces latest addition to the QMC call centre management suite. The NEW Agent Board+ is designed for multi-queued call centres. It's rotating display feature provides flexibility and eliminates multiple logins when monitoring more than one queue.

New benefits include:

• View many queues with one Agent Board+
• Rotating display of managed queues
• Display total for all managed queues
• More cost efficient for multiple queues
• Frees up screen space

These enhanced benefits are the latest extensions to those in QMC Agent Board:

• Increased awareness in call handling
• Extra service when demand is low
• Efficient service when demand is high
• "Virtual" call centre monitoring by management and other non-agents
• Displays calls waiting and half hourly service reports
• LAN based messaging for relaying important messages to agents
• Support for multiple Agent Board displays on one screen
• Simple display customisation
• Eliminates line of sight limitations for partitioned office space
• Essential for telecommuting agents and supervisors
• Fields are customisable by "point and click"
• Graphical or test display modes
• Green-Amber-Red-Flashing performance thresholds

Demonstration software for Agent Board+ is now available for downloading. Just follow this link. Or better still, why not contact AdvaTel to get a demonstration of the full QMC suite.