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QMC Clarity gives supervisors and managers a whole
lot of extra information on all queues... whether that be live data...
or the history of each queue over the last 10 minutes or 60 minutes.
But that's just the tip of the iceberg – QMC Clarity stores all the
data and keeps it so management can construct their own reports that
are beneficial for their particular business.
 
You
can combine any field of data with any other field of data to produce
the report that you want – and you can display it in the form you want.
It's just so easy! You can take historical data and use it to make
management decisions for the future.
Another
unique management tool in QMC Clarity is the 'target' facility. You can
work out targets for each queue and find out how performance matched
the targets.
It's
an extremely useful facility to help managers and supervisors strike a
balance between performance levels and staff numbers. Because QMC
Clarity is LAN based, they can check on target achievement from time to
time from their own desktops. On top of that is the 'What if?' facility
– that enables you to try out changes in number of agents, queues, call
volumes, etc... to see what the effect will be on your Call Centre. You
can input theoretical data or you own historical data into the scenario
calculator – it provides a sound basis for decisions about changes to
the Centre. It's really simple to use.
Clarity
is the 'every now and then' member of the QMC family it captures
real-time data for use now and archives the data so that the 'then'
data is useful for future management.
And all this in a single software package!
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Call Centres