|
“Communication is the heartbeat …. of your business”
Speed and efficiency of communication is paramount to the financial effectiveness of your business. That’s why we’ve created PhoneEasy – a powerful desktop application that combines your business phone, email and PC based SMS in one solution.
PhoneEasy is focused on maximising workplace productivity. Incorporating a number of invaluable time-saving tools, it allows you to move seamlessly from one form of communication to another.
Multiple Directories
PhoneEasy’s comprehensive set of Directories will cater for all of your requirements.
| 1. |
Internal – contacts within your organisation |
| 2. |
External – contacts outside of your organisation |
| 3. |
Emergency –vital contact information for emergency situations, e.g., ambulance, first aid officers, etc. |
| 4. |
Outlook – details contained in the user’s Microsoft Outlook databases |
| 3. |
Favourites – individual user’s personal contacts |
Powerful Search Methods
Retrieving details of your contacts has never been easier. Search the centralised database using just a few keystrokes. Not sure of the spelling or only remember the person’s department and area code? PhoneEasy filters instantaneously as you type. Key in as much – or as little – as you know; it’s that easy. Then, with a simple point-and- click you can contact the person via telephone, SMS or email.
Incoming and Outgoing Calls
PhoneEasy lets you manage your incoming and outgoing calls with just a click of your mouse. It tells you who is calling and informs you about the person you are calling. It will even display any appointment details in the Outlook calendar of people within your organisation, so you can determine the best method of communication.

They say time is money - and we agree. Everytime you use PhoneEasy you save time for more important things. And that means a better bottom line for your business.
Time-saving Tools
Call Stack is ideal if you are overwhelmed by the number of calls you need to make. Drag-and-drop contacts into the Call Stack and it will automatically dial the numbers in sequence. If your call goes unanswered PhoneEasy gives you the option of sending an email or SMS, direct from your PC screen.
Call Scheduler ….never forget to make that important call again. Simply drag-and-drop a contact into the Call Scheduler, enter the subject of your call, and set the date and time for the reminder to ‘pop up’.
The Scheduled Call Due reminder will then ‘pop up’ at the nominated time. All of the contact details are attached to the reminder so you don’t have to search for them again; simply click on Dial to make the call, Snooze to reset the reminder, or Dismiss to delete it.
Conference Calls? Easy! Eliminate the need to recall complex telephone keypad commands. With the drag-and-drop interface you can initiate a conference call, or extend an existing conversation to incorporate other parties, effortlessly.
Transfer announced and unannounced calls with ease. Simply drag and drop the phone number from any directory into the transfer box, or enter the number manually.
Send SMS messages direct from your PC keyboard. Simply point and click to bring up the SMS dialog box and type your message. You can also select whether to receive the reply as an Email or SMS message.
The Activity Log stores a record of calls received, made and missed – as well as SMS messages sent. Save time by double-clicking on any number to dial, or drag-and-drop missed call numbers in the Call Stack to return them quickly and easily.
Simplified Contacts Management
To request the addition of a record, or to update an existing record, the user simply clicks on Request Add New and completes the request form. This is sent to the database administrator who selects Accept to automatically amend the database, or Cancel to reject the request.
|