Agent Board IQ takes the advantages of the QMC AgentBoard+ software and delivers additional new features including:-

• New and improved look and feel;
  
• Is able to be displayed on LCD or Plasma displays;
  
• Is a client/server solution allowing free seating agents to log in at any PC;
  
• Instant Messaging between Supervisor to Agent/s or Agent/s to Supervisor which allows rapid issue escalation whilst on a call;
  
• Multiple queues can be displayed at any one time using one login;
  
• Only datafields which exceed thresholds will change colour leaving other datafields unchanged; Threshold messages will pop up for display;
  
• Transparency Feature – AB IQ can be set with near clear transparency when thresholds are low. When thresholds become more urgent, the image of AB IQ becomes solid;
  
• Agent Board IQ can be minimized and pop up when messages or a threshold has been exceeded.

Michael Terry, Chairman and Managing Director of AdvaTel states, “AdvaTel has spent over 12 months developing a product that not only assists call centre staff and supervisors to monitor their own productivity, but also ensures the information those individuals need is displayed in the most user-friendly way possible”. He continues, “By introducing a new GUI as well as including the new Instant Messaging feature, we know this will assist agents and supervisors in escalating and handling customer issues in a timely and professional manner which in turn, should produce more profitable results”.

Agent Board IQ will be available throughout AdvaTel’s Channel immediately. For further information, please see your AdvaTel Channel Partner or contact AdvaTel on +61 (0)3 8695 8695, email This email address is being protected from spam bots, you need Javascript enabled to view it or visit our website at www.advatel.com.au

Press Contact:
Scott Tyson – Associate Director – Sales
(03) 8695 8695
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